What to Look for in a Forklift Dealer

Material Handling Best Practices, Tips, Information and More from Toyota

Toyota SymbolToyota’s dealer network provides the service and support necessary to guide you through your forklift purchase experience. It is vital for your business that you find a forklift dealer who is reputable and can provide you with the best customer service.

How do you locate the Toyota dealer that is a perfect match for your organization? Use the Dealer Locator on

Your local Toyota forklift dealer works hard at ensuring the ultimate customer satisfaction experience. Some traits that make Toyota dealers your best choice are:

Open Door Policy

Your local Toyota dealer can provide a tour of their facilities, whenever possible. A walk through the customer service department, service and parts areas, and other accessible areas of the dealership will give you a first-hand glimpse into how a top-notch dealership operates.


Toyota dealers have a reputation for being dependable, knowledgeable and accessible to their customers. Buying a forklift is a major purchase for any organization. A strong work ethic and approach to business is displayed at each Toyota dealership.

Product Knowledge

A good salesperson is going to “WOW” you with their product knowledge. In many cases, Toyota sales professionals will want to visit your site and take an in-depth look at your facility, which will allow them to recommend the right forklift to fit your individual business application as well as not any potential safety concerns.

Service and Parts Ordering

Toyota dealers have well-stocked parts departments and are trained to offer your organization exemplary service to keep your forklift running at optimum performance.

Exclusive Territories

Toyota forklift dealers have exclusive territories so you have the comfort of knowing your local Toyota dealer will remain your dealer as long as you stay in your location.

Test Drive

The final step in your Toyota forklift purchase would be the test drive and/or demo.

Questions to ask your local Toyota dealer:

  1. How long have you been in business?

  2. What quantity of parts inventory is kept on site?

  3. How many technicians do you employ?

  4. How many forklifts similar to the one recommended for my organization did you sell last year?

  5. Is on-site service provided for my forklift?

  6. What are your service hours?

  7. What is your average response time if my forklift breaks down?

  8. Ask the dealership for names of Toyota satisfied customers in your area.

Toyota’s reputation speaks for itself and we encourage you to speak with current customers to obtain a sense of our commitment to quality and customer satisfaction. Ask your local dealer for a list of references. Inquire about their purchase experience, delivery and the level of service they received. We are positive that you will see why Toyota has been the top selling forklift brand since 2002.

Request A Quote or for pricing, parts & more, click here to find a dealer near you.

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