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True Customer-Focused Forklift Service with Toyota 360 Support

Posted: March 28, 2023
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The Toyota 360 Support program promises that Toyota will be a dedicated partner to your business and a forklift service provider that you can count on around the clock. Our full forklift service program with Toyota 360 Support lays out a wide range of benefits from our Extra Care Warranties to our Toyota Genuine Parts, all driven by our master Toyota Certified Technicians.


And this promise extends to your questions and inquiries about Toyota forklifts. With a dedicated dealer network that includes 220+ dealer locations across North America, you’ll be able to get the service you require, even when that service is a simple question about your forklifts’ functionality, capability, or current state of operation. And with the new Toyota Forklifts Service app, you’ll be able to request service instantaneously and get a technician on their way quickly.


When should you call on your Toyota Certified Technician? Whenever you need an answer.

Who to Contact about Your Forklift, Toyota Customer Service, and our Customer Satisfaction Survey Program

When you have a Toyota dealer, you have a full line partner whenever you need them. If you have any questions about your forklift, simply call your dealer and they can route you to the right department. But sometimes you need to speak directly with a manufacturer. If that’s the case, you can contact Toyota Forklifts Customer Support.


Toyota Forklifts Customer Support Line: 1-800-381-5879


But Toyota customer care will also reach out to you proactively throughout the year to ensure you’re getting the premium Toyota forklift service that’s guaranteed with the Toyota 360 Support promise. We’ll survey you periodically throughout to ensure you’re getting a top-quality forklift paired with top-quality service.

Does Your Forklift Need Maintenance? Knowing When to Call for Toyota Forklift Service

At the heart of the Toyota 360 Support promise are the dedicated master Toyota Certified Technicians who provide the industry’s best forklift maintenance. Knowing when to call one of these expertly trained techs can be the difference between running a smooth operation and experiencing increased amounts of downtime. Remember to perform regular service inspections and keep these bullet points in mind when considering whether it’s time to call in an expert.



  • You’ve put a lot of hours into it. Planned Maintenance is designed for a forklift that is used an average amount of hours. If you are using your forklift non-stop, or more than average, you should do maintenance checks more often than just planned maintenance.
  • Your application is rough. Not only is planned maintenance designed for an average amount of hours, it’s also designed for an average application, not rugged. If your work environment is extremely dirty or rugged, planned maintenance should be performed more often.
  • You hear anything change. Listening to your forklift is one of the best ways to know if it needs maintenance. If you hear any changes in its normal sound, a maintenance check or service inspection should be performed.
  • Your forks are worn, cracked, or bent. Damaged forks can lead to damaged loads. Take the forklift out of service and check the forks immediately. Replacement forks are readily available at your Toyota dealer.
  • The mast jerks or catches when moving up or down. The mast should function smoothly. If it does not, you may need to lubricate the mast surfaces and fittings. Failure to address this early can cause expensive hydraulic problems and potentially permanently damage your mast.
  • Your chain is worn, kinked, or rusted. If your chain is damaged, you could experience chain failure and risk damaging the product or other components on the forklift. Take the forklift out of service and check the chain for weak points. This is a common issue Toyota Certified Technicians face daily. Call your Toyota dealer to expedite the repair.
  • Your forklift is leaking oil. Check for internal and external leaks. You may need to replace the seals or the cylinder assembly to control the problem.

Advantage of Using Toyota Certified Technicians to perform Expert Forklift Service

The Toyota 360 Support promise is carried out by everyone at Toyota. But the men and women that are in the field every day are the best in the business: Toyota Certified Technicians. What are the advantages of having these men and women come to answer the call on your forklift service needs? Here are seven.


  1. Your equipment can last longer. Toyota Certified Forklift Technicians have been trained specifically to work on your Toyota forklift. They know exactly how to care for your forklift to extend the life of your equipment.
  2. You can increase your uptime. Since Toyota Certified Forklift Technicians have been trained especially to work on your forklift, they’ll be able to diagnose any issues quickly and get them fixed. Downtime is expensive, so the less of it you have, the better off you are.
  3. You’re not seeing a jack of all trades. If you had serious health problems, you would see a specialist, right? That’s exactly what you should do when your Toyota Forklift goes down. Our technicians are specialists in diagnosing and repairing Toyota forklifts.
  4. Your warranty will pay for parts and labor. If you take your forklift to a Toyota Certified Forklift Technician and then a Toyota Genuine Forklift Part malfunctions, Toyota will pay for both the part and labor under the warranty.
  5. They’re passionate. Becoming a Toyota Certified Forklift Technician isn’t easy, so if your technician has taken the time to get certified, you can be sure they really care about doing things right and maximizing your investment. It’s worth a lot to have someone committed to doing a great job performing your forklift repair.
  6. They’re up to date. Equipment technology changes over time which means technicians need to be up-to-date on changes and how to work with new technology. Toyota Certified Technicians require nearly continuous training, so you can be sure they’re knowledgeable and up-to-date.
  7. Toyota has your back. When you use a Toyota Certified Technician, you’re paying for the same great quality you paid for when you purchased your forklift in the first place. Plus, since we’ve certified them, we’ll guarantee the work they do.



Need more information on Toyota 360 Support, Planned Maintenance, or Toyota forklift service? Click here to find a dealer near you or Request a Quote for pricing, parts, and more.

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