Commitment to Quality
Toyota has been a leading supplier of innovative forklifts for nearly 50 years. We’ve sold more than 1 million forklifts to satisfied customers in 200 countries. In every phase of our operation there is a total dedication to quality. It is this dedication that has made our achievements possible. Toyota is 100% committed to delivering excellence from product planning to product development to manufacturing to sales and to after-sales service.
Quality circles were put in place to empower Toyota employees to make quality their top priority and show our commitment to quality in every phase of the manufacturing process. Any employee can stop the manufacturing process, no matter what the problem, to ensure the problem is corrected right then and there. By implementing quality circles we have dozens of quality control experts watching each and every forklift while it’s being built.
One of Toyota’s philosophies is the concept of always improving both in safety and quality. Employees at Toyota manufacturing facilities are constantly encouraged to offer suggestions or “Kaizen” a process to help improve and streamline operations. The word “Kaizen” means continuous improvement and is a key factor in Toyota quality. At Toyota facilities around the globe, “Kaizen” is spoken often. This word has been incorporated into the Toyota Production System and is the basis of Toyota’s worldwide success.